Independent Social Work
Hypnosis and Hypnotherapy

Training and Consultancy
in Social Care

Terms & Conditions

1. Definitions

Jacki Pritchard Ltd is 'the company' selling

  • training services (courses/webinars/seminars/tutorials)
  • training products (which include DVDs, books and training manuals – all of which can be ordered online or by telephoning the office)
  • consultancy services
  • supervision
  • independent social work
  • hypnotherapy services (to children aged 5+ and adults)

The 'customer' is an individual or organisation who purchases a service or product.

2. Payment

i) If ordering online payment must be made immediately either by:
• PAYPAL: This email address is being protected from spambots. You need JavaScript enabled to view it.
• BACS payment: use: sort code 09-06-66 – account number 41341500.

ii) When ordering a training product by telephone an invoice will be sent out with the product(s). Payment must be received within 28 days from the date stated on the invoice.

iii) When commissioning a training or consultancy service an invoice will be submitted to the customer on completion of the work. Payment must be received within 28 days from the date stated on the invoice.

iv) When applying to attend a training course or webinar payment must be received before the event takes place.

v) When attending as a service user for a social work or  hypnotherapy session, payment is due on the day by cash, cheque or fgaster payment.

iv) Should a company or individual fail to pay the invoiced amount within 28 days, Jacki Pritchard Ltd reserves the right to charge interest on the outstanding amount (8% plus Bank of England base rate). The company can also enlist a credit collection agency to obtain the payment outstanding plus interest plus collection charges (subject to VAT at 20%). Customers are reminded that this procedure can have a detrimental effect on their credit rating.  

3. Dispatch of goods

Jacki Pritchard Ltd aims to process and dispatch orders for training products within 2 to 3 working days of receiving the order. Sometimes there will be time delays due to busy holiday periods or office closures.

4. Refunds and Returns

Jacki Pritchard Ltd operates a no refund and no returns policy, which the customer accepts upon placing an order with the company. The only exception is that in the unlikely event the customer finds a fault with a DVD. This must be reported immediately to Jacki Pritchard Ltd (either by telephone or e-mail). The DVD must be returned by recorded delivery to Jacki Pritchard Ltd within 7 working days of the date the order was dispatched. An investigation will be undertaken and if it is proven that there is a manufacturing fault the DVD will be replaced. A replacement will not be made when the fault is due to damage caused by usage or equipment.

5. Copyright issues

Jacki Pritchard Ltd owns the entire worldwide copyright of all its training products.

The training products cannot be: produced or distributed in any other format; edited; altered; changed, modified; reproduced, copied; stored; sold; re-sold; rented; hired; loaned; broadcast; leased; licensed to anyone else without the permission of Jacki Pritchard Ltd.

6. Disclaimer

When placing an order for a training product the customer accepts that Jacki Pritchard Ltd is not liable for any damage, loss or any claim whatsoever, irrespective of its cause or outcome, arising from or in connection with the training products, their content or use in any way.

7. Cancellation fees

i) For training courses which have been commissioned: 

Notice Fee
4 weeks or more No charge if date can be re-arranged
2 to 3 weeks 50% of original fee
Less than 2 weeks 100% of original fee

ii) For training courses organised by Jacki Pritchard Ltd

Notice  Fee
More than four weeks notice £10 administration fee payable
Three weeks notice 25% of fee payable
Two weeks notice 50% of fee payable
One weeks notice 50% of fee payable
Less than one week Full fee payable
Non attendance Full fee payable

iii) Webinars: if a customer cannot attend/gain access to a webinar they have paid for then the links to the recording will be sent out within 48 hours of the webinar finishing.
iv) For social work appointments, hypnotherapy services and supervision sessions a 48 hour cancellation policy is operated. All appointments must be cancelled by telephone, text message or e-mail otherwise the full fee will be charged.


8. General Data Protection Regulation Compliance (GDPR)

In order to be compliant with the GDPR which came into force on 25th May 2018, in addition to these terms and conditions Jacki Pritchard Ltd has in place the following:

The lawful process for processing data is Consent.


Other News

All books, small training manuals and single DVDs are reduced to £15 each.
Buy any combination of 2 sale items for £25.
Large training manuals and 2-Set DVDs are reduced to £25 each.
FREE P&P (second class post)
Sale items must be ordered by e-mailing: This email address is being protected from spambots. You need JavaScript enabled to view it.
BOOK NOW for this course which will take place in the Royal Victoria Hotel, SHEFFIELD on 
Saturday 2nd February 2019 (09.30 to 16.30). 
6 training hours for CPD. 
Cost: £90 
(includes lunch and refreshments).

Check out our sister website for hypnosis and hypnotherapy services for children (aged 5+) and adults:


  • Sheffield
  • Leeds
  • Oldham
Ring the office to find out when and where hypnotherapy sessions are taking place in the coming week/month.
Emergency appointments will be available in Sheffield and Leeds between Christmas and New Year; ring 07850 045929 to check availability.