This training manual is designed specifically for residential and day care staff who work with older people. Topics covered in the manual are closely linked to the new requirements for training in social care work as outlined in the TOPSS induction and foundation standards. Each of the chapters contains exercises, case studies, a reading list and a simple discussion of the relevant theory. The key areas covered include:

• the principles of care
• the role of the care worker
• the needs of older people
• care planning and risk assessment
• effective communication and recording
• supervision
• dealing with challenging behaviour
• death and dying
• abuse

The resource's large format, photocopiable materials and jargon-free language make it a rich source of material not only for managers and supervisors in residential and day care settings, but also for training officers and direct trainers. Emphasising experiential learning and designed to draw on the practical experience of the reader or training participant, it is also suitable for self-training and for NVQ coordinators, assessors and candidates.