Terms & Conditions

1. Definitions

Jacki Pritchard Ltd is 'the company' selling

training services (courses/webinars/seminars/tutorials)
training products (which include DVDs, books and training manuals – all of which can be ordered online or by telephoning the office)
consultancy services
supervision
independent social work
hypnotherapy services (to children aged 5+ and adults)

The 'customer' is an individual or organisation who purchases a service or product.

2. Payment

i) If ordering online payment must be made immediately either by:
• PAYPAL
• BACS/Faster payment:

ii) When ordering a training product by telephone an invoice will be sent out with the product(s). Payment must be received within 28 days from the date stated on the invoice.

iii) When commissioning a training or consultancy service an invoice will be submitted to the customer on completion of the work. Payment must be received within 28 days from the date stated on the invoice.

iv) When applying to attend a webinar payment must be received 7 days from when an invoice is issued or before the event takes place - whichever is sooner.

v) When attending as a service user for a social work or an individual hypnotherapy service, payment is due on the day by cash, cheque or debit/credit card; or a faster payment can be made in advance of the session. For online sessions full payment must be received before a session takes place. For Pregnancy and Birthing Group Classes or Exam Anxiety Groups payment for the total cost of the sessions must be made before the group starts.

vi) . Should a company or individual fail to pay the invoiced amount within 28 days, Jacki Pritchard Ltd reserves the right to charge:

- a late payment fee of £40 per invoice (invoices up to £1000); £70 per invoice (invoices over £1000) PLUS

- interest (8% plus the current Bank of England base rate) on the outstanding amount but also to enlist a credit collection agency to obtain the payment outstanding plus collection charges. Customers are reminded that this procedure can have a detrimental effect on their credit rating.

3. Dispatch of goods

Jacki Pritchard Ltd aims to process and dispatch orders for training products within 2 to 3 working days of receiving the order. Sometimes there will be time delays due to busy holiday periods or office closures.

4. Refunds and Returns

Jacki Pritchard Ltd operates a no refund and no returns policy, which the customer accepts upon placing an order with the company. The only exception is that in the unlikely event the customer finds a fault with a DVD. This must be reported immediately to Jacki Pritchard Ltd (either by telephone or e-mail). The DVD must be returned by recorded delivery to Jacki Pritchard Ltd within 7 working days of the date the order was dispatched. An investigation will be undertaken and if it is proven that there is a manufacturing fault the DVD will be replaced. A replacement will not be made when the fault is due to damage caused by usage or equipment.

5. Copyright issues

Jacki Pritchard Ltd owns the entire worldwide copyright of all its training products.

The training products cannot be: produced or distributed in any other format; edited; altered; changed, modified; reproduced, copied; stored; sold; re-sold; rented; hired; loaned; broadcast; leased; licensed to anyone else without the permission of Jacki Pritchard Ltd.

6. Disclaimer

When placing an order for a training product the customer accepts that Jacki Pritchard Ltd is not liable for any damage, loss or any claim whatsoever, irrespective of its cause or outcome, arising from or in connection with the training products, their content or use in any way.

7. Cancellation fees

i) For training courses which have been commissioned:

Notice	Fee
4 weeks or more	No charge if date can be re-arranged
2 to 3 weeks	50% of original fee
Less than 2 weeks	100% of original fee

ii) For training courses organised by Jacki Pritchard Ltd

Notice	Fee
Four weeks or more notice	£10 administration fee payable
3 weeks notice	30% of fee payable
2 weeks notice	50% of fee payable
One weeks notice	75% of fee payable
Less than one week	Full fee payable
Non attendance	Full fee payable

iii) For social work appointments, hypnotherapy services and supervision sessions a 48 hour cancellation policy is operated. All appointments must be cancelled by telephone, text message or e-mail otherwise the full fee will be charged.

8. General Data Protection Regulation Compliance (GDPR)

In order to be compliant with the UK GDPR which came into force in January 2021, in addition to these terms and conditions Jacki Pritchard Ltd has in place the following:

Data Protection Policy
Privacy Notice
Retention Policy.

The lawful process for processing data is Consent.

Independent Social Work
Hypnosis and Hypnotherapy

Training and Consultancy
in Social Care